Have a question? Have any ways to make this section more helpful? Email superiorman@superiorpcsystems.com
This is for support on the most common problems and issues we see on regular basis:

Problem: My ASUS laptop is having problems, what are the steps to get it fixed?
Answer: Any ASUS notebook bought from Superior Computers or other select stores (including some online locations) can be repaired at ANY of our store locations.  In order to make the process faster please call 1-888-678-3688 and get a RMA number, print it out and bring it with you. 
If the laptop was purchased from a chain store such as: Best Buy, RC Willey etc then you must contact ASUS and ship the notebook to them for support.

Problem: I have a business and I cant be down, do you have someone that can come to my business?
Answer: YES!  Check out our onsite webpage for more details.

Problem: My computer is infected!? How do I get it back up and running how it should be?
Answer: Go to our Helpful Tools section download and then run the software

Problem: My Laptop will not turn on.
Answer: Verify if any lights are coming on and if the fan is spinning when the power is pushed.  A quick fix can be to unplug the main power and take the battery out for 30 seconds, put it back together and try to turn it on again.  If there are no lights or the battery trick does not work then bring it in ASAP cause that means there is a bad piece of hardware.

Problem: I do not get sound on my computer.
Answer: First make sure that the sound is not muted on the computer.  Some keyboards have a mute key or look in the bottom right hand corner of your screen and you should see a little speaker icon , if the speaker has a red circle like the image then your sound is most likely muted.  Either press the mute button or Volume Up button on your keyboard or click the icon and select unmute.
If that does not fix the problem then look at the back of the tower and verify the speakers are plugged into the light GREEN port.  If none of these work then you should bring your computer in cause your sound card could have malfuctioned.